Return Policy
At billieblushdress.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns & Exchanges
We accept returns and exchanges within 14 days of delivery. To be eligible for a return, items must be unused, in their original condition, and with all tags attached.
How to Initiate a Return
- Contact our customer service team to request a return authorization.
- Once approved, pack the item securely and include the original packing slip or order confirmation.
- Ship the return back to us using a trackable shipping method.
Refunds
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Exchanges
For exchanges, please follow the same return process and place a new order for the desired item.
Final Sale Items
Certain items, such as sale or clearance products, are marked as final sale and cannot be returned or exchanged.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately, and we’ll gladly assist you with a replacement or refund.
For any questions regarding our return policy, please reach out to our customer service team. We appreciate your trust in billieblushdress.com!